Frequently Asked Questions

Vellorea is a curated destination for timeless jewellery and accessories, selected to elevate everyday expression.

We currently ship within the United Kingdom.

Delivery times are shown at checkout and may vary depending on your location and the items in your order. Once your order has been dispatched, you will receive tracking details where available.

Once your order has been dispatched, we will send tracking information by email where available. Please allow a little time for tracking updates to appear.

We begin processing orders as quickly as possible. If you need to make a change, please contact us straight away. We will always do our best to help, but changes cannot be guaranteed once an order has been processed.

Please review our Shipping & Returns Policy before placing your order. If you need help with a return, our Customer Care team will be happy to assist.

Please contact us as soon as possible after delivery, including your order number and clear photos of the item. We will review the situation and assist you from there.

You can contact our Customer Care team through the Contact page. We will be happy to help with any question about your order or our collections.