Shipping & Returns
Shipping Within the UK
Vellorea currently delivers within the United Kingdom. Available delivery options and any applicable charges are displayed at checkout before you complete your order.
Order Processing & Delivery
Orders are processed as quickly as possible. Delivery estimates are displayed at checkout and may vary depending on your location, product availability and the selected delivery option.
Tracking Your Order
Once your order has been dispatched, tracking details will be sent by email where available. Please allow a little time for tracking updates to appear.
Returns & Refunds
We want you to feel confident when shopping with Vellorea. If you need to return an item, our process is designed to be clear and straightforward.
Your Right to Cancel
If you are a UK customer, you have the right to cancel most online orders within 14 days of receiving your items. To exercise this right, please contact us within this 14-day period.
How to Start a Return
To begin a return, please contact our Customer Care team with your order number and the item you wish to return. Please do not send an item back before receiving return instructions from us.
Return Conditions
Items must be returned within 14 days after you notify us that you wish to cancel. They should be returned in their original condition, with original packaging where possible. You may inspect an item as you would in a shop.
Return Postage
For change-of-mind returns, you are responsible for the cost of returning your item. Return postage will be covered by Vellorea if an item is faulty, damaged or incorrect.
Refunds
Eligible refunds are issued to the original payment method. We will process your refund within 14 days of receiving the returned item or proof that it has been sent back, whichever happens first.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and assist you with the next steps.
Nothing in this policy affects your statutory rights.