Last updated: 19 July 2026

1. ABOUT THESE TERMS

These Terms & Conditions apply to purchases made through the Vellorea website. By placing an order, you agree to these terms.

Vellorea is operated by Tom Lopes.

Address:
Av. Romeu Strazzi, 1956
Higienópolis
São José do Rio Preto – SP
15085-520
Brazil

Email: hello.vellorea@gmail.com

2. PRODUCTS

We aim to display our jewellery and accessories as accurately as possible. However, colours and appearance may vary slightly depending on your device and screen settings.

Product availability may change from time to time. We reserve the right to update, withdraw or limit products where necessary.

3. PRICES AND PAYMENT

All prices are shown in British Pounds Sterling (£). Available payment methods are displayed at checkout before you complete your purchase.

You are responsible for providing accurate payment and delivery information when placing an order.

4. PLACING AN ORDER

When you place an order, you will receive an acknowledgement by email. Acceptance of your order takes place when we send confirmation that your order has been accepted and processed.

We may be unable to accept an order in certain circumstances, including product unavailability, payment authorisation issues, inaccurate information or suspected fraudulent activity.

5. DELIVERY

We currently deliver within the United Kingdom. Delivery options, estimated delivery times and any applicable charges are shown at checkout.

Please read our Shipping & Returns Policy for further information about processing, delivery and tracking.

6. CANCELLATIONS, RETURNS AND REFUNDS

UK customers generally have the right to cancel most online orders within 14 days of receiving their items.

For information about cancellations, return conditions, return postage and refunds, please read our Shipping & Returns Policy.

Nothing in these Terms & Conditions affects your statutory rights.

7. FAULTY OR INCORRECT ITEMS

If an item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and assist you with the next steps.

8. INTELLECTUAL PROPERTY

All content on this website, including the Vellorea name, logo, text, images and design, is owned by or licensed to Vellorea. It may not be copied, reproduced or used without prior written permission.

9. LIMITATION OF LIABILITY

Nothing in these terms excludes or limits liability where it would be unlawful to do so. Subject to this, Vellorea is not liable for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.

10. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. The version published on this website at the time of your order will apply to that purchase.

11. CONTACT US

If you have questions about these Terms & Conditions, please contact:

Vellorea
Operated by Tom Loppes
hello.vellorea@gmail.com
Av. Romeu Strazzi, 1956, Higienópolis
São José do Rio Preto – SP, 15085-520
Brazil